Customer Commitments

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Our commitments to you

We want to provide the very highest levels of service and aim to deliver an informative, effective and friendly experience for our customers at all times. Our advisors are here to help you during our business hours. We will answer all calls and webchats as quickly as possible and aim to provide you with the help you need during your first contact with us. If we are unable to answer your query immediately, we will take your details, find out the information you need and call you back. All email enquiries are responded to in date order of receipt and we aim to respond within 1 working day.

Award winning customer service

Our award winning customer service team have been recognised in multiple areas winning awards for Quality & Training, home working, and web chat. We’re dedicated to providing you the best quality customer service with our friendly team happy to answer your inquiries via phone, email, or web chat.

Our Customer Service Awards

2018

UKCCF Awards winner logo
THE UK CONTACT CENTRE FORUM AWARDS

Winners of Support Team of the Year for our Quality & Training Team | Highly Commended Runner-up for Support Person of the Year.

2018

UK National Contact Centre Awards
UK NATIONAL CONTACT CENTRE AWARDS

Silver Award for Web Chat | Silver Award for Home Working | Bronze Award for Quality & Training

2017

London and South East Contact Centre Awards logo
LONDON & SOUTH EAST CONTACT CENTRE AWARDS

Winners for the Small Contact Centre of the Year (under 100 seats)

2017

european contact centre customer service awards logo
THE EUROPEAN CONTACT CENTRE & CUSTOMER SERVICE AWARDS

Bronze award for the Best Multi/Omni-Channel Customer Experience

Winners at UK Contact Centre Forum Awards

The UK Contact Centre Forum Awards

Our Quality and Training Team recently won Support Team of the Year at the UK Contact Centre Forum Awards in 2018. A proud reflection of all the fantastic work they do to support our Contact Centre and the staff, enabling them to provide the best possible customer service and experience. Gemma Lohbeng, Quality and Training Team, was the Highley Commended Runner-Up in ‘Support Person of the Year’.

Customer services team with award

London & South East Contact Centre Awards

We were proud winners at the London and South East Contact Centre Awards in 2017 for Small Contact Centre of the Year (under 100 seats), a highlight for our dedicated customer services team. The awards recognise innovation, team-work, employee engagement, delivery of customer experience and more.

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Online Services
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Contact Us

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