You can set up contacts in your online service account based on the functions that are required. Different types of contacts have different security permissions such as the ability to make changes to your account, services and service settings or invoice payments.

We have recently added two new contacts:

Abuse

This contact will be used when we need to query a registrar about abusive or illegal activity occurring on a domain name. Examples of how this contact will be used includes:

• if we have questions about abusive or illegal activity occurring on your account
• if we have questions about your use of the Lock operation
• if we need to make you aware of any security or abusive activity within .uk that may have an operational impact.

We may share this contact information with law enforcement agencies wanting to contact a registrar about illegal activity. If an abuse contact is not provided, we will instead query the admin contact.

Nominet support

This contact will be used if there are any complaints or support issues where we need to speak (or email) a named registrar contact in order to resolve a particular issue promptly. Typically this contact will be a customer support manager or complaints manager.

We will not make these contact details public or divulge them to individual customers without your permission.

Both of these contacts are simply named contacts and do not need to be account holders or have a log in to online services.

To set these contacts, the admin account holder should log into their online service account. This will ensure that we can directly and quickly contact the correct person within your organisation to resolve abuse or customer service issues.

The contacts are tag specific so if you have multiple tags on your account you can set different contacts for each tag. To set these contacts log into your registrar account in online service and go to Account > Manage Contacts. Click on the "Tag" tab and scroll down to see the "abuse" and "Nominet support" contact settings.

Whilst there please also check that any other contacts on your account are set correctly.